Refund and Returns Policy

1. General policy

We take great pride in our products and are committed to ensuring your satisfaction. As food products are sensitive and perishable, our refund and return policy is designed to uphold food safety and quality standards.

This policy is applicable only for products purchased from our website. Any requests for returns or refunds must be made in accordance with the terms below.

2. Conditions for a refund or replacement

You may be eligible for a refund or replacement under the following conditions:

Damaged or defective product: If you receive a product that is damaged, leaking, or otherwise unfit for consumption upon delivery, you are eligible for a replacement or a full refund.
Incorrect product: If you receive a product that is different from what you ordered (e.g., wrong brand, type, or quantity), you are eligible for a replacement.
Near-expiry product: While we ensure all products delivered have a reasonable shelf life, you may be eligible for a refund if a product is delivered with a shelf life of less than 20% remaining.

3. Ineligibility for refund or return

A refund or return will not be provided under the following circumstances:

Opened or tampered packaging: For safety and hygiene reasons, we cannot accept returns or provide refunds for products where the original packaging has been opened, the seal has been broken, or the package appears to be tampered with.
“Dislike” of product: Taste preferences vary among individuals. A refund will not be issued based on personal preference.
Improper storage: Products that have spoiled or been damaged due to improper storage or handling after delivery are not eligible for a refund or return.
Delay in delivery: We do not offer refunds for minor delivery delays caused by unforeseen circumstances such as traffic or weather.
No proof of issue: Refund requests cannot be processed without the required visual evidence.

4. How to request a refund or replacement

To initiate a refund or replacement request, you must follow these steps within 48 hours of receiving your delivery:

Gather evidence: Take a clear video while unboxing your package, showing its condition and any damage or issues with the product(s).
Contact us: Email our customer support team at [email address] with your order number, a brief description of the issue, and the video evidence.
Await verification: Our team will review your request and video evidence. The final decision rests with the company.
Receive resolution: If your request is approved, we will inform you of the next steps.

5. Refund processing

If your refund is approved, it will be processed within 7–10 business days of the resolution.
The refund will be issued to your original payment method. For cash-on-delivery (COD) orders, our team will contact you for your bank account details.
Refund timelines can vary depending on your bank.

6. Order cancellation

You may cancel your order at any time before it is dispatched for delivery.
Once an order has been dispatched, it cannot be canceled. You may, however, reject the order at your doorstep if it is damaged, defective, or incorrect.

7. Changes to the policy

We reserve the right to modify, amend, or change this policy at our sole discretion. Any changes will be posted on our website. It is your responsibility to review the policy periodically.

8. Contact us

If you have any questions or concerns about our refund and return policy, please contact us at [contact@rutfieldenterprises.com]

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Quick Eatable foods
Frozen Foods
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {contact@rutfieldenterprises.com} and send your item to: {614, ShivaI Plaza, Industrial Road, Marol, Andheri East, Mumbai 400059}

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {614, ShivaI Plaza, Industrial Road, Marol, Andheri East, Mumbai 400059}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.